Refund policy

Last updated August 25, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.

EU Cosmetics Return Policy Exception

In accordance with EU consumer protection regulations and health and safety standards for cosmetics, products that have been unsealed, opened or used after delivery are not eligible for return or refund.

To start a return, please contact us at goodglowcosmetics.support@gmail.com. Please note that returns must be sent to the return address provided by our support team.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us at goodglowcosmetics.support@gmail.com if you have any questions about returns.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item. We will review the issue and work with you to resolve it.

Exceptions and Non-Returnable Items

Certain items cannot be returned, including opened or used beauty and cosmetic products, perishable goods, custom products, hazardous materials, flammable liquids and gases.

We also cannot accept returns for sale items or gift cards.

If you are unsure whether your item is eligible for a return, please contact us at goodglowcosmetics.support@gmail.com.

Exchanges

If you would like a different product, the fastest option is to return the original item. Once the return has been accepted, you can place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If your order is being shipped within the European Union, you generally have the right to cancel or return your order within 14 days of receiving it, without providing a reason.

The item must be returned in the same condition in which you received it, unworn or unused, with tags and in its original packaging.

For cosmetic and personal care products, the right of withdrawal does not apply once the product has been unsealed where the product cannot be returned for health or hygiene reasons.

You will need your receipt or proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

If more than 15 business days have passed since your refund was approved, please contact us at goodglowcosmetics.support@gmail.com.

Contact Information

Questions about our Refund and Return Policy can be sent to: goodglowcosmetics.support@gmail.com

Good Glow Cosmetics