FAQ

Find quick answers regarding our product formulations, application methods, shipping, and store policies.

Are your products truly Vegan, Nut-Free, and Gluten-Free? Yes, absolutely! 100% of our line is certified Vegan, Nut-Free, and Gluten-Free, making them safe for sensitive skin types with specific dietary or lifestyle restrictions.
Are your formulations certified organic/natural? Yes. All our products are certified according to the strict Ecocert COSMOS Natural standard, utilizing sustainable green formulation processes and recyclable packaging.
Can I layer the Collagen Boost Serum and Peptide Ageless Cream together? Yes! For maximum anti-aging results, apply the Collagen Boost Serum first on clean skin to hydrate and plump, followed by the Peptide Ageless AM/PM Cream to lock in moisture and smooth fine lines.
Why is there a slight separation visible in some products? Because our formulations rely on exceptionally high percentages of natural-origin ingredients, minor natural separation can occasionally occur. This does not impact product quality or safety—just give it a gentle shake or mix before use!

What are your standard processing and delivery times? Orders are typically processed within 1 to 2 business days. Standard shipping generally takes 3–5 business days locally, and 7–14 business days for international destinations.
Do you offer tracking information? Yes! Once your order ships, you will receive a confirmation email containing your tracking link so you can monitor your package's journey.
Is your shipping packaging sustainable? Yes, aligning with our Ecocert guidelines, all our transportation and product packaging are fully recyclable.

What is your return policy? We want you to love your skincare routine. If you are unsatisfied with your purchase, you may request a return or exchange within 30 days of receiving your order. Items must be unopened and in their original packaging.
How do I start a return? To initiate a return, simply reach out to our customer support team with your order number, and we will provide you with a pre-paid return shipping label and step-by-step instructions.

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